Jilevo's Terms & Conditions — Please read before use

These Terms & Conditions apply to the Jilevo platform and all its services. Registering on Jilevo or using the site constitutes your full agreement to these terms. If you object to any condition, please refrain from using this platform.

Jilevo is an online gaming and Sports Betting platform built specifically for Bangladeshi users. The platform offers Sports Betting, Live Casino, bingo, and a range of other gaming services.

These Terms & Conditions are available in both English and Bengali. In the event of any dispute, the English version shall prevail. However, we make every effort to present all content clearly in Bengali for the convenience of our Bangladeshi users.

To create an account on Jilevo, you must meet the following requirements. Accounts that do not meet these criteria will not be accepted during registration and may be closed upon verification.

• Age: You must be 18 years of age or older.
• One Account Policy: A maximum of one account is allowed per person, household, or device.
• Accurate Information: The name, address, phone number, and email provided at registration must be accurate and truthful.
• Personal Use: Your account is for personal use only — gaming on behalf of a third party is not permitted.
• Bank Account Linking: Withdrawals must be made using a payment method registered in your own name.

KYC (Know Your Customer) verification must be completed before financial transactions or once a specified threshold is reached. This is part of international anti-money laundering regulations and is also essential for your own security.

Required Documents

• Scan copy of National ID (NID) or passport
• A recent selfie or live photo
• Bank statement or mobile banking transaction proof
• Proof of address (utility bill or bank statement)

KYC verification is typically completed within 24 to 48 hours. Withdrawals may be temporarily held while verification is pending, but you can continue gaming in the meantime.

Depositing on Jilevo is easy, secure, and instant. We support Bangladesh's most popular payment methods to make your experience as smooth as possible.

Supported Payment Methods

• BKash, Nagad, Rocket (Mobile Banking)
• Local Bank Transfer
• Credit & Debit Cards (Visa/Mastercard)
• Cryptocurrency (Bitcoin, USDT)

Important Deposit Rules

• The minimum deposit amount is BDT 200 (two hundred).
• Only payment methods registered in your own name may be used.
• Payments made through third parties will not be accepted and any such attempt will be flagged as suspicious activity.
• Deposits are credited instantly. If you experience any issues, contact support within 24 hours.
• Jilevo does not charge any deposit fees, though your payment provider may apply their own charges.

Getting your winnings back quickly and securely is a commitment Jilevo stands by. The withdrawal process is fully transparent and completed without unreasonable delays.

• Minimum Withdrawal: BDT 300 (three hundred taka).
• Processing Time: Typically within 30 minutes to 24 hours.
• Verification Required: KYC verification may be required for first-time or large withdrawals.
• Same Method: Withdrawals must be made to the same payment method used for the original deposit.
• Bonus Terms: Withdrawals are not permitted until the bonus wagering requirements have been met.

Jilevo offers a variety of bonuses and promotions. Each offer comes with its own terms, which are clearly stated on the relevant promotion page.

General Bonus Rules

• Each bonus comes with a specific wagering multiplier (typically 30x to 40x).
• Bonus balance cannot be withdrawn before the wagering requirements are met.
• A user may not benefit from the same promotion more than once.
• The bonus can only be used on eligible games — not all games count toward bonus wagering.
• Each bonus has a set time limit within which it must be wagered.

Reasons for Bonus Cancellation

• Attempting to claim bonuses from multiple accounts.
• If bonus abuse or system exploitation is detected.
• Registering with false or fraudulent information.
• Attempting to claim bonuses from other regions using a VPN or proxy.

All games on Jilevo are powered by RNG (Random Number Generator) technology, ensuring completely random and unbiased outcomes. No game result is predetermined, and no advantage or disadvantage is engineered for any player.

• All Sports Betting markets are settled at the odds set before the event begins.
• Technical issues during live games are resolved in accordance with the applicable rules.
• If evidence of manipulation or cheating in any game outcome is found, the bet will be voided.
• If a game session is interrupted due to network issues, the outcome will be determined based on server logs.

The following activities are strictly prohibited on Jilevo in order to maintain a safe environment. Violations will result in permanent account closure and, where applicable, legal action.

• Money Laundering: Using the platform for money laundering purposes.
• Multiple Accounts: Attempting to claim bonuses or benefits by creating multiple accounts.
• Bots & Automation: Playing using automated software, bots, or scripts.
• Collusion: Colluding with other players to gain an unfair advantage.
• Chargeback Fraud: Requesting a chargeback from your bank after making a deposit.
• System Exploit: Exploiting technical vulnerabilities in the platform to gain an unfair advantage.
• Threats & Harassment: Threatening or harassing other users or staff.

Jilevo believes gaming should be entertainment, not a problem. We care about the mental and financial well-being of all our users and are committed to ensuring responsible gaming.

Our Responsible Gaming Tools

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Set a limit on how long you play in a single session.
• Take a Break: Temporarily suspend your account for a set period.
• Self-Exclusion: Apply for a long-term self-exclusion from the platform.
• Reality Check: Regular reminders about time and money spent during gaming sessions.

If you feel that gaming is having a negative impact on your life, please Responsible Gaming Page View and get help.

Jilevo places the highest priority on protecting your personal information. We are fully transparent about how your data is collected, used, and stored.

• Your personal information will never be sold to third parties.
• Only information necessary for the operation of our services is collected.
• All data is stored on servers protected by SSL encryption.
• Information may be shared when required by law or requested by a regulatory authority.

For more details, visit our Privacy Policy Read.

Jilevo reserves the right to suspend or permanently close accounts without prior notice in the following circumstances.

• Where clear evidence of a terms violation is found.
• If fraud, money laundering, or any prohibited activity is suspected.
• Failure to cooperate with KYC verification.
• Confirmed to be underage.
• By court order or directive from a regulatory authority.

You can also close your account at any time by contacting support. You will be given the opportunity to withdraw your verified balance before closure, unless the account is being closed due to fraud.

Any dispute between Jilevo and a user will first be addressed through direct negotiation. Submit your complaint via our support team — we aim to respond within 48 hours.

• An initial decision will be communicated within 7 business days of the complaint being submitted.
• Complex disputes may be referred to an independent third-party arbitrator.
• Server logs are the final authority in any dispute over game outcomes.
• In financial disputes, payment gateway records will be taken into consideration.